Frequently Asked Questions
Everything you need to know about cleaner, softer water for your home.
What is the standard shipping time for water softener units?
Most units are processed within 2 business days and delivered via freight within 5-7 business days, depending on your location.
Do you offer professional installation services?
While we provide detailed DIY installation manuals and video guides, we recommend hiring a licensed plumber to ensure your system meets local building codes.
What is your return policy for water filtration systems?
We offer a 30-day return policy on unused and uninstalled systems in their original packaging. Please note that return shipping fees for heavy equipment may apply.
How do I know which water softener size is right for my home?
Size depends on your household's water hardness level and daily water usage. We provide a sizing calculator on our product pages to help you choose between 32,000 and 64,000-grain units.
Are your products covered by a warranty?
Yes, all NE Water Softeners come with a 5-year manufacturer warranty on the control valve and a 10-year warranty on the resin and brine tanks.
What payment methods do you accept?
We accept all major credit cards, PayPal, and offer flexible financing options through Klarna and Affirm for larger home equipment purchases.