Returns & Exchanges
At NE Water Softeners, we want you to enjoy pure, soft water in your home; if you are not completely satisfied, you can return your equipment within 30 days of delivery. All returned items must be in their original packaging and in unused, resellable condition to qualify for a full refund.
Request Authorization
Contact our customer support team with your order number to obtain a Return Merchandise Authorization (RMA) number before shipping any items back.
Secure Packaging
Carefully pack your water softener or filtration system in its original box, ensuring all components, manuals, and installation hardware are included.
Ship the Item
Affix the provided return label to the package and drop it off at an authorized carrier location; please note that return shipping costs may apply for non-defective items.
Inspection and Refund
Once our technicians inspect the unit to verify its condition, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing